FAQ - Frequently asked questions
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The most asked questions:
General
- What is SYNCING.NET?
- Which license options exist for SYNCING.NET?
- Can I upgrade from former versions?
- How does SYNCING.NET work?
- How secure is SYNCING.NET?
- Which services are offered by SYNCING.NET support and what can I check before I send a support request?
- How often new versions will be released?
- Does SYNCING.NET install any spyware or adware?
- What are the prices for upgrades?
- Does SYNCING.NET offer special prices for authorities and non-profit organisations?
- Where can I download the older version SYNCING.NET for Outlook or buy licenses?
- I have forgotten my password! Where can I get a new one?
- What are the features of the SYNCING.NET Free Perpetual license?
- What is a SYNCING.NET Outlook Group?
- What is a SYNCING.NET Sync Folder?
- What is a SYNCING.NET user account?
- E-Mail Usage Policy
- I've lost my license key, how to retrieve it?
- What is a personal store file (.pst)?
- Does SYNCING.NET work with different Outlook versions?
- Where can I find the release notes?
- How do I find my SYNCING.NET license key?
- What's the difference between the one-year subscription license and the perpetual license?
- Where do I obtain an upgrade for Outlook Backup?
- Does SYNCING.NET support Outlook 2010?
- What is the SYNCING.NET Auto-Update?
- How does the SYNCING.NET Auto-Update work?
- Information about SYNCING.NET server maintenance
- The entered license key is not valid for your current SYNCING.NET installation
- Are there planned server downtime or maintenance breaks?
- Does SYNCING.NET support Outlook 2011?
- What is a role ?
- I have exceeded the limits of my edition. What can I do?
Technical
- What is peer-to-peer?
- What are the minimum system requirements for SYNCING.NET
- Does SYNCING.NET work with older Outlook versions (97/98) or Outlook Express?
- Which ports does SYNCING.NET use?
- Does synchronization by SYNCING.NET work via internet or – as many other Outlook sync solutions – only on a local network (LAN)?
- Does my computer have to be online for synchronization?
- Does SYNCING.NET support a Proxy-Server?
- What happens if I am on (business) trip and no internet access is available?
- Will SYNCING.NET also sync the Business Contact Manager database?
- How can I activate SYNCING.NET for Outlook without internet connection?
- Does SYNCING.NET work with Exchange Profiles?
- Does SYNCING.NET also work with Windows Mobile devices?(PDA, mobile phones, BlackBerry)
- Does SYNCING.NET store any data on the SYNCING.NET server?
- What is actually the meaning of the symbols red asterisk and Green circle?
- What are the menu items?
- What do the different connection types within the Transfer Status view represent?
- What does the padlock mean?
- Does SYNCING.NET support encrypted directories or hard disks
- Does SYNCING.NET synchronize open files?
- How does the Outlook import work?
- Preparing data for synchronization
- What is the SyncingObserverAddin.dll for?
- Does SYNCING.NET support network shares or NAS drives?
- Does SYNCING.NET support Windows Terminal Server?
- What to mind when I want to upgrade the operating system on my computer
- What is a proxy server?
- What is an Outlook element?
Error Codes
- What means the error message: ”Outlook installation could not be found”?
- What means the error message: ”MAPI-Error: MAPI_E_NOT_ENOUGH_DISK”?
- What means the error message: ”MAPI-Error: MAPI_E_CORRUPT_STORE”?
- What does this message mean: ”MAPI-Error: MAPI_E_STORE_FULL” or "SNCOMMON.OLStoreFullException"?
- Why I'm unable to install SYNCING.NET for Outlook with Windows Vista? Error message: DEP (Data Execution Prevention) is enabled!
- What means the error message: ”Request is related to wrong SyncNetwork”?
- What means the error message: ”Store/Folder does not exist” or ”The folder X is not supported”?
- What means the error message: ”MAPI-Error: MAPI_E_NOT_ENOUGH_RESOURCES”?
- Why can't I install SYNCING.NET 2.0? I got the error message “SN4OL installed”?
- What does the error message: ”Our golbal authentication service can not be reached” mean?
- What means the error message: ”SyncService.exe - Common Language Runtime Debugging Services”?
- The activation of my license keys is not possible. Why?
- What means the error message: ”Enumeration operation may not execute”?
- I got the error: The folder [folder-ID] is absent in the processed folders list. What can I do?
- I receive an error message stating: System.Xml.XmlException. What can I do?
- What does this message mean: 'Could not join the network'?
- What does this message mean: 'Input string was not in a correct format'?
- What does this message mean: Error loading user interface. Please report the problem!
- What does this message mean: You cannot choose this path! Synchronizing this folder can generate problems!
- I get an unknown error by selecting a Sync Folder.
Error Description
- What can I do, when I get the error message: ”ERROR: Duplicate stores detected” ?
- After installation of SYNCING.NET 2.0 or during execution of SYNCING.NET for Outlook (1.25), Outlook shows the error message “OLWatchECE.dll” Add-in not started during startup. Why?
- Why doesn't SYNCING.NET automatically add new Outlook folders to the Outlook synchronization?
- What should I do when I get the error message 'Process Performance Counter is disabled'?
- What should I do if I get every email twice after installing SYNCING.NET?
- What means the error message: ”Not enough server storage is available to process this command”?
- Why are all the synced folders empty? (Outlook 2000 in use)
- Why do folders get the suffix ”_1” after the import process of an Outlook network has been finished?
- What can I do when the installation process of SYNCING.NET for Outlook (version 1.25) stops at 98%?
- I try to report a problem, but the function does not work. What can I do?
- I'm using SYNCING.NET for Outlook (version 1.25) and my SyncNetwork was automatically removed. Why?
- Where can I find the requested “SyncingSetup.msi” file to unistall SYNCING.NET for Outlook?
- After installing SYNCING.NET 2.x I can no longer synchronize my mobile devices with Outlook
- Why do I get an error message if I use special characters or an umlaut?
- After an update my SYNCING.NET appears to be uninstalled. What to do?
- SYNCING.NET reports an error message after I have replaced my computer's hard disk. What can I do?
- Why is SYNCING.NET constantly switching offline?
- PST-backup not possible after SYNCING.NET installation. What can I do?
- Why I can't see my Outlook folders or Outlook profiles?
- Import of Outlook Group data failed. What can I do?
If this answer didn\'t help you, you now can:
SYNCING.NET International
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Our competent service team will be pleased to provide advice for your purchase. You can reach us in the following countries:
 Austria | +43 720 881020 | 9am - 6pm CET |
 Germany | +49 7131 7669-582 | 9am - 6pm CET |
 Spain | +34 93 80222962 | 4pm - 6pm CET |
 Switzerland | +41 43 5080304 | 9am - 6pm CET |
 United Kingdom | +44 20 75588473 | |
 United States | +1 248 3273218 |
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