Support | SYNCING.NET - Sync Outlook and Filesharing

Will SYNCING.NET also sync the Business Contact Manager database?

No, SYNCING.NET does not yet support the Business Contact Manager, because it doesn’t store its data in a PST file but in a separate MS SQL database. This database cannot be synced by a SYNCING.NET Outlook network.

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I try to report a problem, but the function does not work. What can I do?

If “Report a Problem” does not work, maybe your firewall blocks this function. It can also be an anti-virus software which blocks the email, because of the attached zip file. Please check this and deactivate this program temporally.

If you are still using the first version SYNCING.NET for Outlook (1.25), it’s also possible that the CDO (Collaboration Data Objects) are not installed correctly. Here you will find information about this.

If you want to check the CDO function from your operating system, you can use this skript: Please read the “CDO_readme.txt” file first!

If you can’t solve this problem, please look here: How can I send log files manually?.

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What can I do when the installation process of SYNCING.NET for Outlook (version 1.25) stops at 98%?

Please try this new version: SYNCING.NET for Outlook.

In this version is the call of the start assistant on the end of the installation disabled. The installation will now come to the end. Please note that the checkbox “Start configuration now” is now ineffective. You have to start SYNCING.NET for Outlook manual.

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What means the error message: ”MAPI-Error: MAPI_E_NOT_ENOUGH_DISK”?

The reason for the error message below is, that there is not enough space on your hard drive. Please make more space on your hard drive available. After solving this problem, I would recommend you, to leave the SyncNetwork with this computer and join it again. If it is the manager of the SyncNetwork you should delete the network and create it again.

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What means the error message: ”Outlook installation could not be found”?

Please make sure Outlook is installed and the profile you want to import the data is set up completely (you have to start Outlook at least one time with a new Outlook profile).

In the majority of cases this is happened and the error message is misleading. The error appears while importing the data in the Outlook pst file. This can have two causes:

1. The pst file is blocked by another program, e.g. an Outlook backup or ActiveSync. Please try to find out and deactivate the program if possible.

2. The pst file is corrupt and you should check and repair your Outlook profile(s) and pst file(s). Use OLfix for this.

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What means the error message: ”Not enough server storage is available to process this command”?

This is not an error due to our software. Please help yourself with one of the following links.

http://support.microsoft.com/?scid=kb%3Ben-us%3B177078&x=18&y=10

http://www.winfaq.de/faq_html/Content/onlinefaq.php?h=tip0475.htm

http://www.its05.de/computerwissen-computerhilfe/pc-hilfe/registry_und_werte_windows/irpstacksize.html

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What should I do if I get every email twice after installing SYNCING.NET?

If you get duplicate email, you receive the email twice. Either you receive emails only on one computer (“Tools -> Options -> Mail Setup -> Send/Receive -> All Accounts -> Edit”) and let them sync to the other with SYNCING.NET, then it doesn’t matter if you leave a copy on the server.

Or you deactivate the option “Leave copy on the server” (“Tools -> Options -> Mail Setup -> E-mail Accounts”, choose the E-mail Account and then click “Change -> More Settings -> Advanced”) on both computers, then you can receive emails with both computers, but the emails on the server will be deleted after receiving the first time and the second computer will not receive the same email twice.

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How can I find out which program blocks my PST file?

To find out which program blocks your pst files, download the program named “Unlocker”. After installation or better directly after getting one of the following error messages:

“Store does not exist”
“Folder does not exist”
“The folder X is not supported”

open the folder where your pst files are located (normally “C:\documents and settings\User account\local settings\application data\Microsoft\Outlook”). Right-click your pst file indicated in the error message and click “unlocker”. The program will tell you which programs/processes access the pst file at the moment. If there is another program shown as Outlook itself and SYNCING.NET, please deactivate this program (if possible). If there is no other program, please check and repair your pst file with OLFix.

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How can I send log files manually?

To send us the log files manually, please click “Start” -> “run” and type in %APPDATA%. Now please send us the “config” and the “log” folder from the “SYNCING.NET for Outlook” or “SYNCING.NET” folder as a zip file. We will see where the problem is and contact you as soon as possible.

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