After installing SYNCING.NET 2.x I can no longer synchronize my mobile devices with Outlook
What are the menu items?
February 19, 2009
With the Log out item you are able to log files and folders for other user. The files or folders are write-protected.
Not until you click the log in button, the data will be enabled for other user.
I have forgotten my password! Where can I get a new one?
The activation of my license keys is not possible. Why?
February 18, 2009
This can have different causes!
“This is not a valid key!” – The format of the license key is not correct. Please make sure there is no typing error and try again.
“Activation of that key is not possible!” – The license key does not exist. Please make sure there is no typing error. If the license key was typed in correctly, please send an e-mail to sales[at]syncing.net with the license key and your buying information (invoice number, date of purchase, name, e-mail address).
Please note!
The license keys of the old version SYNCING.NET for Outlook 1.25 and SYNCING.NET 2.0 are
not compatible! That means, you are only able to activate this version what the license keys are from. Please make sure which version you have installed first (SYNCING.NET “Help -> About SYNCING.NET”) and if your license keys are valid for this version. If you have still license keys from the old version SYNCING.NET for Outlook and you want to activate the new version SYNCING.NET 2.0, you can upgrade your licenses in our Onlineshop!
“Activation is not possible! Please make sure your Internet connection is working properly.” – Please check your Internet connection first. If there is a connection to the Internet, check your proxy and firewall settings. If you can’t fix the problem, please send an e-mail to support[at]syncing.net.
What is actually the meaning of the symbols red asterisk and Green circle?
February 18, 2009
The meaning of the symbols is the following:
The Green circle: This folder is synchronized from SYNCING.NET 2 as a part of a file or an Outlook network. The symbol is only visible on the main folder not on the subfolders.
Red asterisk: This symbol appears on all files, which were created or changed by another participant, respectively on all (sub) files, which contain such files. Thus it means; new/unread”. You can mark such folders/files over the Explorer context menu (right mouse click) as read. Then the asterisk disappears or — if it is a main folder of a file or an Outlook network, the symbol changes from the asterisk to the green circle
Does SYNCING.NET also work with Windows Mobile devices?(PDA, mobile phones, BlackBerry)
Does SYNCING.NET work with Exchange Profiles?
How can I also synchronize my archive folder and what do I have to observe?
What means the error message: ”SyncService.exe - Common Language Runtime Debugging Services”?
February 15, 2009
This error message can have different causes:
1. The process performance counter can be disabled. Please look here: enable process performance counter.
2. If you are using SYNCING.NET 2.0 with Windows Vista, both processes “Outlook.exe” and “SyncService.exe” (that’s SYNCING.NET) will be started with different rights.
What means the error message: ”Our golbal authentication service can not be reached”?
February 14, 2009
If our authentication service will be temporary not availeble, you will get the following error message:
This can be for a software update or server maintaince. We promise you that the problem will be solved as soon as possible. If you got the error message for a longer time or you got the error message on one computer during another computer is online, you should do the following steps:
Please check your Internet connection first.
If an Internet connection exists, check your firewall settings or if an Anti-virus software blocks SYNCING.NET. Try to find out and deactivate this program temporary or allow SYNCING.NET to pass.
Please allow the following IP addresses access to the Internet:
IP: 83.137.98.243
IP: 83.137.98.126
In addition, please allow the executable files SyncService.exe, SyncingOLWatchService.exe and NotificationService.exe access to the firewall settings.
If you are using a Hardware-Router, it’s possible that some Port are blocked. SYNCING.NET is using the TCP/IP Ports 443 and 27015 (you can also change the port via SYNCING.NET -> Configuration ->Options -> Account) .
Do you use a Proxy-server? If yes, you have to deactivate them. Proxy-Server are not supported at the moment.
If everything seems to be okay, you can check the connection to our server:
Click Start -> Run…, enter “cmd” and click “OK”.
Type in “ping auth1.syncing.net” and click Enter. Now the following text should be displayed
Pinging auth1.syncing.net [83.137.98.243] with 32 bytes of data:
Reply from 83.137.98.243: bytes=32 time=101ms TTL=128
Reply from 83.137.98.243: bytes=32 time=90ms TTL=128
Reply from 83.137.98.243: bytes=32 time=94ms TTL=128
Reply from 83.137.98.243: bytes=32 time=85ms TTL=128
Ping statistics for 83.137.98.243:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 85ms, Maximum = 101ms, Average = 92ms
If this doesn’t help please install SYNCING.NET again. Download < a href = http: / / www. syncing.net / en / download / syncingnet - 20. html > SYNCING.NET < /a> and install it over your existing version. All settings, networks and license keys will be retained.
Then please check point 2 again.
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