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Sync Outlook and Synchronize Files

 
 

What means the error message: ”Store/Folder does not exist” or ”The folder X is not supported”?

 

It seems another program blocks your pst file. Do you use additional software for Outlook doing backups or accessing the pst file permanently (e.g. ActiveSync)?



If this error appears repetitively, you should:

 

1. Remove the SyncNetwork and exit SYNCING.NET for Outlook.

 

2. Check and repair your Outlook profile(s) and pst file(s). Use OLfix for this.

 

3. Launch SYNCING.NET for Outlook and create a new SyncNetwork.

 

It is also possible that your hard drive has some errors on it. Use “chkdsk” to check and repair.

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What means the error message: ”Request is related to wrong SyncNetwork”?

 

You have excluded a folder from the synchronization but there were still changes (requests) for it. That’s the reason for this error. Please ignore it.

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After installing SYNCING.NET for Outlook 1.x, why can’t I synchronize my PDA with MS ActiveSync anymore?

 

This entry only applies to SYNCING.NET for Outlook 1.x

 

As a workaround, you should do this always when using ActiveSync.

 

1. Start Outlook. SYNCING.NET will be started by Outlook if it is not running.

 

2. Exit SYNCING.NET (Just exit, don’t delete any SyncNetworks).

 

3. Connect your PDA to the computer. ActiveSync will do its job.

 

4. Disconnect the PDA.

 

5. Close and restart Outlook. SYNING.NET will be started by Outlook and send the changes to the other computer(s).

 

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Why I’m unable to install SYNCING.NET for Outlook with Windows Vista? Error message: DEP (Data Execution Prevention) is enabled!

 

You will need to disable DEP (Data Execution Prevention) in order to install SYNCING.NET but it is a little bit dangerous, if you leave it disabled for a long time. Please go through the following steps to disable DEP, install SYNCING.NET and enable DEP again:



1. Open a command prompt with administrator rights: Click on Start -> type “cmd” in the search box -> right click on the entry cmd.exe on the top of the program list and select “Run as Administrator”.

 

2. Type “bcdedit /set nx AlwaysOff” and hit “Enter” (This disables DEP after reboot).

 

3. Reboot your machine.

 

4. Install SYNCING.NET

 

5. Same as step 1.

 

6. Type “bcdedit /set nx OptIn” and hit “Enter” (This enables DEP after reboot).

 

7. Reboot.

 

We apologize for the complicated solution for this problem. Vista is supported but on some machines there are problems. If you experience problems after installing SYNCING.NET, please contact us again. We have workarounds for all Vista problems.

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I’m using SYNCING.NET for Outlook (version 1.25) and my SyncNetwork was automatically removed. Why?

 

This problem (that SyncNetworks will be automatically removed from the software) is known, but appears only with a few Notebooks and only in the LAN mode and especially after going into stand-by or hibernate mode. It’s a Windows problem, because Windows provides on startup network drives but shows the file list as empty for a few minutes. SYNCING.NET for Outlook is “thinking” the manager removed the network but he didn’t. We still have no solution for this problem but a workaround.

 

You should rebuild the SyncNetwork or just join the existing SyncNetwork again and then:

 

1. Turn off the auto run (Start with Windows Startup) of SYNCING.NET for Outlook (Configuration -> Options).

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How can I activate SYNCING.NET for Outlook without internet connection?

 

To activate SYNCING.NET for Outlook while you are offlin, please follow the next steps:



1. Download this file GetDS.exe into the folder “%APPDATA%\SYNCING.NET for Outlook\config” (just copy the text in the “windows explorer” or in “Start -> Run”, then the correct folder will open – normally C:\documents and settings\User account\application data\SYNCING.NET for Outlook\config).

 

2. Double click the file “GetDS.exe”. It will be created a new file “Get.DS.txt” into the same folder.

 

3. Send us the files “GetDS.txt” and “lcNew.dat” (located in the same folder) via E-mail.

 

We will send you a new file “lcNew.dat” with it you have to replace the old one. Then the activation is successful.

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How to convert the format of the PST-file from Outlook 2002 to the format of Outlook 2003 or higher?

 

To convert the format of your PST-file from Outlook 2002 to the format of Outlook 2003 or higher, please follow the following steps:



1. If you still use Outlook 2002, please upgrade to Outlook 2003 or higher.

 

2. Close Outlook and leave all SyncNetworks or delete all SyncNetworks.

 

3. Rename your old PST-file (for example to Outlook_old.pst) and copy this file as a backup copy to another folder (for example to the desktop). The PST-file is located in this folder C:\Documents and Settings\user account\Locale Settings\Application Data\Microsoft\Outlook.

 

4. Start Outlook. You got the message: “The file “C:\Documents and Settings\user account\locale settings\Application Data\Microsoft\Outlook\Outlook.pst” cannot be found”. Please click “OK”. Now you will be asked for the folder the PST-file is located. Select NO existing file and click “open”. A new PST-file will be created.

 

5. Import your old data into the new PST-file: Click in the menu File on “Import and Export”. Click “Import from another program or file” and click “Next”. Click “Personal Folder File (.pst)” and click “Next”. Please insert to “File to import” the path and name of your old PST-file and click “Next”. Select option “Import items into the same folder in:” and then the name of the new PST-file. Follow the last steps from the Import/Export assistant.

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How can I send log files manually?

 

To send us the log files manually, please click “Start” -> “run” and type in %APPDATA%. Now please send us the “config” and the “log” folder from the “SYNCING.NET for Outlook” or “SYNCING.NET” folder as a zip file. We will see where the problem is and contact you as soon as possible.

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Will SYNCING.NET also sync the Business Contact Manager database?

 

No, SYNCING.NET does not yet support the Business Contact Manager, because it doesn’t store its data in a PST file but in a separate MS SQL database. This database cannot be synced by a SYNCING.NET Outlook network.

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I try to report a problem, but the function does not work. What can I do?

 

If “Report a Problem” does not work, maybe your firewall blocks this function. It can also be an anti-virus software which blocks the email, because of the attached zip file. Please check this and deactivate this program temporally.

 

If you are still using the first version SYNCING.NET for Outlook (1.25), it’s also possible that the CDO (Collaboration Data Objects) are not installed correctly. Here you will find information about this.

 

If you want to check the CDO function from your operating system, you can use this skript: Please read the “CDO_readme.txt” file first!

 

If you can’t solve this problem, please look here: How can I send log files manually?.

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