Logo SYNCING.NET

Sync Outlook and Synchronize Files

 
 

Does my computer have to be online for synchronization?

 

Yes, with the new version SYNCING.NET 2.0 you need to be connected to the internet for synchronization! Because of SYNCING.NET uses a peer-to-peer service for synchronization, that means a direct connection between at least two computers, it have to be at least one more computer online to get changes from other participants. (This is not needed if you checked the option SYNCING.NET “Configuration -> Options -> General Settings” “Enable Store and Forward”. To get more information, please look here: Store and Forward)

 

The computer has also to be online if all participants are connected in the same local network (LAN). The peer-to-peer service is always trying to create the fastest connection between the computers, if this is possible over the local network, the data transfer will not go over the internet.

 

If you are using the old version SYNCING.NET for Outlook with the LAN mode, you don’t need an internet connection. The change requests will be stored in the local network on a network shared folder. For synchronization there have to be also at least two computers switched on (not online) and one of the both computers have to be the computer where the network shared folder is located.

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I got the error: The folder [folder-ID] is absent in the processed folders list. What can I do?

February 20, 2009

 

The release updates of 01/07/2009 contain a small bug that was reported through the message Error: System.Runtime.InteropServices.COMException (0×800403EA): The folder [folder-ID] is absent in the processed folders list.

 

This is a non-critical error that does not affect normal functioning of SYNCING.NET. Nevertheless, it may impact the concerned computer by creating a high number of error messages.

 

This effect relates to the following SYNCING.NET releases:

 

Version 2.5.3294.15780 (Windows XP) (01/07/2009)
Version 2.5.3294.16142 (Windows Vista) (01/07/2009)

 

We have created hotfixes that solve this issue. These can be downloaded from our download page

 

The updated versions are:
Version 2.5.3295.20218 (Windows XP)

 

Version 2.5.3295.25043 (Windows Vista)

 

In addition, all users of SYNCING.NET v2.5 will get this hotfix automatically through the update feature of SYNCING.NET. Therefore, some users may get a second update notification. These users should acknowledge the notification and install this latest update.

 

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Why does the SYNCING.NET v.2.5 update fail on my Vista computer?

February 20, 2009

 

It may happen that older SYNCING.NET v.2.x releases do not correctly download the SYNCING.NET v.2.5 installation package for Windows Vista, but the installation package for Windows XP. As a result the update process may be interrupted or won’t start at all.

 

If this happens, please cancel the update, download the latest SYNCING.NET installation package for Vista from our website and install it manually.

 

Your SYNCING.NET settings will be restored after the manual installation has been finished.

 

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What to do if SYNCING.NET doesn’t send logfiles through ‘Report a Problem’

February 20, 2009

 

Please ensure that the following files are not blocked by any application on your computers:

 

- ..\Program Files\SYNCING.NET Technologies\SYNCING.NET\bin\NotificationService.exe
- ..\Program Files\SYNCING.NET Technologies\SYNCING.NET\bin\SyncingOLWatchService.exe
- ..\Program Files\SYNCING.NET Technologies\SYNCING.NET\bin\SyncService.exe

 

 

Also ensure that:

 

- SyncService.exe is allowed to establish a secured connection to TCP port 443 of our authentication server auth1.syncing.net

 

- NotificationService.exe is allowed to be launched and to send e-mails. This application creates and sends the log files.

 

To test the functionality you may try to launch the error reporting tool manually through ‘Start -> Programs -> SYNCING.NET -> Report a Problem’.

 

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What’s the difference between the one-year subscription license and the perpetual license?

February 20, 2009

 

SYNCING.NET can be licensed in two ways:

 

One-year subscription license
This license allows to use SYNCING.NET for one year. Updates and upgrades are included. Subscription licenses can be renewed. Not extended licenses are taken out of service and the synchronisation will stop working.

 

Perpetual license
The perpetual license includes all updates indefinitely and major upgrades are included at no additional costs for 2 years.

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What’s the meaning of the green lock and the red lock?

February 20, 2009

 

With the menu item “check out”, files and folders are locked by other users. The folder or files are read – only for all users. You can see a green lock on the computer where the files ‘checked out’ and a red lock on the other computers.

 

 


 

When you editing a file (e.g. Word, Excel…) please check the file out, and when done editing it, check it back in. Thus other users are able to edit and save the file.

 

This prevents backup copies of files.

 

 

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Why do I get an error message if I use special characters or an umlaut?

February 20, 2009

 

Please mind these recommendations when installing SYNCING.NET or creating SYNCING.NET networks:

 

Avoid the use of an umlaut or special character in file/directory names
File/directory names must not contain more than 255 characters

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What are the features of the SYNCING.NET Free Perpetual license?

February 20, 2009

 

The SYNCING.NET Free Perpetual license will be automatically activated after the 30 day trial period, unless the user activates a valid license key prior to the end of the 30 day trail period for either the SYNCING.NET Filesharing, Home, or Professional Edition.

 

The SYNCING.NET Free Perpetual license allows the creation of one SYNCING.NET Filesharing network between two computers.

 

Pre-existing SYNCING.NET Filesharing and Outlook networks will stop synchronising, until either a valid license key has been activated or the networks that exceed the limit have been deleted.

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After installing SYNCING.NET 2.x I can no longer synchronize my mobile devices with Outlook

February 20, 2009

 

As long as SYNCING.NET 2.x is online and accessing the local Outlook PST-file, another synchronization tool may not be able to get access to the PST-file, too. To solve this effect, it may be necessary to completely deactivate SYNCING.NET 2.x through “syncservice.exe /close” during the synchronization process of the third party tool, not only to “Exit ” SYNCING.NET.

 

To create a shortcut which deactivates SYNCING.NET 2.x, please follow these steps:

 

1) start SYNCING.NET

 

2) right-click onto your “desktop”

 

3) choose “new”

 

4) choose “shortcut”

 

5) type “C:\Program Files\SYNCING.NET Technologies\SYNCING.NET\bin\SyncService.exe”

 

6) choose “finish”

 

7) double-click the new shortcut to completely close SYNCING.NET 2.x.

 

 

Now you should be able to access the PST-file through the third party synchronization tool.
Please mind that these changes to your local PST-file won’t be recognized and synchronized by SYNCING.NET automatically. To get these changes synchronized you need to restart SYNCING.NET first, then open the contact or appointment you’ve imported from the mobile device, do a small change and save it.

 

To restart SYNCING.NET 2.x you may choose Start->SYNCING.NET->SYNCING.NET or you may
create a second shortcut on your desktop. To do this please follow the above mentioned steps, but type /silent instead of /close during step 5).

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What are the menu items?

February 19, 2009

 

With the Log out item you are able to log files and folders for other user. The files or folders are write-protected.

 

Not until you click the log in button, the data will be enabled for other user.



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